Please check to make sure that the user name you are trying to enter is the correct email address associated with your account. You can always refer to the email we sent at signup to see which email address you used. If you still cannot login, you may need to reset your password.

CLICK HERE TO RESET YOUR PASSWORD. You will then receive an email with a link to change your password.

Note: If you do not receive the email, check your email address once more for accuracy and also check your junk/spam email to see if it is there.

If you are still having trouble logging into our system please CONTACT US and we will assist you.

While we are unable to share or change account information while communicating with a different email address than that associated with your account, changing your email address is easy!

By logging in and heading to 'My Account', you are able to update your account information. To make these edits, you will need to use the email address given during sign up to log in (using the exact format entered at creation, even if incorrect) and select 'Account' from the My Account dropdown menu.

If you need any further assistance you may contact our customer service team via our Contact Form.

We know that some people finish a PawfectBook in an hour and some take many months. Once you set up an account and begin creating your PawfectBook we will strive to preserve the data that makes up your book's content long enough to allow you to complete it to your satisfaction.

We do not promise to store the data indefinitely, however, and reserve the right to delete it if you have not logged into your account for over one year. We will also give you notice if at any time we make changes in our system that limit our ability to store your data.

If at any time and for any reason you want us to delete your data, please choose “Account” from the My Account dropdown menu, and the “Delete Account” button to process the request for your account to be deleted.

Anyone requesting account deletion is required to verify their authority by logging into the PawfectBook account for which deletion is requested and take the below steps:

Choose “Account” from the My Account dropdown menu, and the “Delete Account” button to process the request for your account to be deleted.

You will then receive a separate email confirming that your request is processed and to verify completion. If you encounter difficulties, please contact our Customer Service team via this Contact Form.

Everyone has a unique love story. The PawfectBook Book Building System lets you tell that story by listing all those special reasons why you love them. Start making your PawfectBook by selecting the "Get Started" tab on our home page.

We offer the ability to create a PawfectBook for almost any occasion for a wide variety of relationship types.

Check out our tutorials for more information!

We charge a single flat price for all books, regardless of page count. Each book must have at least 40 pages to ensure structural integrity, with a maximum of 200 pages.

PawfectBooks are approximately 8.5 inches tall by 5.5 inches wide (Standard A5 European size). For more information on the details, check out our Pricing and Shipping page.

You can! We now offer 26 different fonts and unlimited color options for the text on your PawfectBook pages.

New books have pages printed on both the left and right side of the spread, with the first page being on the right side of the book.

On older books the pages are only printed on the right side of each 2-page spread, with the first page being the right side of the book. Old books do not print on the left side of the spread. Also, please keep in mind that if you choose a background color for your page, then the entire corresponding left side page will be that same color.

Your back cover will be a continuation of the front cover color, with a small PawfectBook logo.

Please note: You can also add blank pages to your book.

We are currently able to print any language using the English Latin alphabet, Extended Latin alphabet, and Cyrillic alphabet that is written from left to right. Any languages requiring right-to-left format are currently unavailable as we cannot guarantee correct formatting.

Please check your Preview carefully because your book will print exactly as seen in the Preview, even if it looks different in the Book Editor.

You can purchase a digital copy of any traditional PawfectBook by becoming a PawfectBook+ member, which entitles you to FREE UNLIMITED digital books. Once you are a member, simply head to My Books and click Publish Digital Book, then click Configure.

You can download your digital book as a PDF or EPUB or access it on the web using a private link. You can designate your private web link as invitation-only, or make it accessible by anyone who has the link.

Once you purchase or publish your digital book, head to My Books and click Configure to access the available formats.

Yes you can. This is a great way to save money as you only pay to ship the first item -- everything else is shipped FREE!

We currently accept payment from the major credit card companies (Visa, Mastercard, Discover and American Express), as well as Apple Pay and pre-paid gift cards!

Yes you can! Simply add the book to your cart then head to the cart to update the quantity.

If you received your order and there is a printing error (Misprinted pages, cut off text, wrong book, damaged in shipping, missing pages, incorrect page order.) we will reprint and reship a new book to you at no extra cost. Please CONTACT US immediately and we will review your order.

Please note: PawfectBookOnline.com is not responsible for any user caused errors such as: spelling errors, wrongly selected covers, misplaced/incorrect artwork added by the user or incorrect gender selections.

Once your book has been approved and purchased, the file is sent directly to our printer. Because of the automated nature of this process we cannot guarantee that we will be able to allow changes. However you can contact us via this contact form and we will do what we can to help facilitate the necessary alterations if at all possible!

Please be sure to review your book prior to submission. At check-out, you will be required to approve printing. By clicking Approve, you confirm that the order should be printed as is. We do not further proofread or spell check orders.

If you have selected a method of shipping that includes tracking, your tracking number will be emailed to you AFTER your book has been printed and packaged for shipping. The processing time varies based on a number of factors including order volume, day of the week, and your shipping destination. During December, January, and February our holiday turnaround times will increase by a day or two.

When you select a shipping method you will be given an Estimated Delivery Date. You should receive your order ON or BEFORE this date, however we cannot guarantee delivery by that date. Please contact us if you do not receive your order within 2 business days of your Estimated Delivery Date.

You can also log into the system and click on the My Books page to see the order status and tracking info once the order has been shipped.

Due to the customized nature of our product, we do not accept returns. If your book arrived with printing errors, manufacturer defects, or shipping related damage, please CONTACT US so we can replace it ASAP. If you provide evidence of these issues within 90 days of receiving your PawfectBook, we will reprint and reship a new book to you at no extra cost. We are not otherwise responsible for user caused errors such as spelling mistakes or incorrect character selections.

Shipping Delays: Our shipping partners do their best to ensure you receive your package on time, however occasional delays do occur. We cannot be held responsible for shipping delays caused by weather conditions, mechanical problems, shipper error or other unforeseen delays outside of our control.

Please check with local carriers if you do not locate an expected shipment. Unfortunately, we are unable to issue refunds for a claim of non delivery when tracking information confirms that a shipment was delivered to the destination specified in the submitted shipping address found on the purchase receipt.

If you wish to make a claim please CONTACT US within 30 days of receiving your PawfectBook and we will review your request. PawfectBook LLC may decline to process returns or exchanges requested over 30 days from your receipt of our products.

Due to our automated processes, we may or may not be able to be change the address after it has been submitted. If your order has shipped, we can no longer make changes to the address. If your address is incorrect, your package will be returned to us and you will be notified upon its return.

Please note: Our contracts with our shippers do not allow us to make changes to the address AFTER it has already left our facility.

Please CONTACT US and we can help determine the best course of action.

Yes, we ship books to most countries throughout the world. We also have printing partners in Canada, UK, Australia, Germany, and India. Packages destined to any of these countries will print and ship within these countries.

The requirement for a signature is solely based on whether or not the delivery person believes that the package will be left in a safe place. If the delivery person cannot find a safe location to leave the package, they may leave a delivery attempt notice.
At that point, you may need to contact the delivery service to arrange a new delivery or a pickup.